IT 321 - Intro to Computing Management

Course Objectives:

This course is designed to help the student become familiar with a a broad range of Computing Management concepts and provide a framework for the student to better understand the breadth and depth of the field.

Course Topics:

The Role of the System Administrator

	User Services
	Software Support
	Hardware Support
	Network Support
	System Analyst

Administration as a Career

	Current Market
	Future Trends

Organizational Models and Issues

	Site Planning
	Administration Overhead

Policies and Procedures

	Appropriate Use Policies
	Business Systems
	Computer Infrastructure

Ethics

	Professional
	Corporate

Legal Ramifications (Federal and State)

	Computers and Privacy
	Risk Assessment
	Hackers/Crackers

Time Management

	Checklists
	Work Scheduling

Interpersonal Communication

	User Dynamics
	Team Dynamics

Problem Solving Methodology

Internet Resources

	Professional Organizations
	Web Sites
	Mailing Lists

Documentation

	Research
	Reading
	Writing

System Overview

	Hardware
	Software
	Server Configuration
	Client Configuration

Network Overview

	Network Services
	Network Hardware
	Network as a System


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